Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Stock Availability: Dispatch is subject to item availability. If an item, such as a specific silk necktie or pocket square, is out of stock or requires additional preparation time, you will be notified immediately with an estimated dispatch date.
Couriers: We partner with premium domestic courier services to ensure the safe and timely delivery of your luxury goods.
Delivery Timeframes: Standard domestic delivery typically takes 2 to 5 business days after dispatch.
Shipping Rates: We offer complimentary free shipping on all domestic orders valued at PKR 5,000 or above. For orders below this threshold, a flat-rate shipping fee will be calculated and displayed at checkout.
Global Reach: RUMI proudly ships to select international destinations. Available countries and specific shipping rates will be displayed at checkout based on the destination address and parcel weight.
Delivery Timeframes: International orders are typically delivered within 7 to 15 business days, depending on the destination country and standard customs processing times.
Customs, Duties, and Taxes: Important: International orders may be subject to import taxes, customs duties, and specific handling fees levied by the destination country. RUMI is not responsible for these charges. All customs duties and import taxes are the sole responsibility of the customer and must be paid upon or prior to delivery to release the package from customs.
Tracking: Once your order has dispatched, you will receive an email containing a tracking number and a link to monitor your shipment’s progress.
Lost or Damaged Packages: If your order arrives damaged, or if it has been lost in transit, please contact our support team within 48 hours of the expected delivery date so we can initiate an investigation with the courier.
Capacity: Perfectly sized to hold up to 5 boxes of cufflinks or pocket squares.
Inclusions: Premium black carrier bag + RUMI embossed butter paper.
