- Free shipping for orders above Rs 5000
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.
This page states the Terms and Conditions (the “terms”) under which you may use the website located at www.rumi.com.pk (the “website”) and which govern our supply of goods to you. Rumi Limited, registered 2, referred to hereinafter as “we”, “us” or “our” in these Terms, may alter these Terms at any time by updating this posting. You should visit this page often to review the Terms and Conditions because they are binding on you. Continued use of the website constitutes your agreement to all such revised terms. If you do not accept the Terms and Conditions stated here, you will not be able to submit your order. The terms “you”, “your”, “yourself” and “yours”, when used in these Terms, includes any user of the website, whether such user is an end user or a business. All prices quoted are in either Great British Pounds (GBP) Sterling (£), Euros (€) or United States (USD) Dollars ($).
On placing an order for goods, no contract will exist between you and us for the sale of any goods until you have received confirmation that your order has been dispatched. Once you receive confirmation that your order has been dispatched, there will be a binding legal contract in place between the parties (the “contract”). Any goods on the same order which are not confirmed as having been dispatched do not form part of that contract. In using this website and by placing an order, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.
The description and price of the goods you order will be as shown on this website at the time you submit your order. Up until you click on “SUBMIT” on the final page of the ordering process you can correct any errors to your order. All sizes and measurements are approximate but we try to ensure that they are as accurate as possible. We may change product specifications slightly, and if this is the case we will offer you a reasonable substitute of the same or better quality at the same price. On the rare occasion that there is an error, we will advise you about it within a reasonable amount of time. We have created this Web Site to promote, sell and distribute our products. Our products are displayed in images on this Web Site to best communicate their physical form, function, colour and purpose. Many of our products are made with natural materials (e.g. leathers, precious stones, silk). These have been photographed to create the truest representation to you. We do not take responsibility for any mis-communication through no fault of our own.
We can not guarantee that your monitor or viewing device will be calibrated to display the truest representation of our products. We can therefore not accept refunds due to changes in natural products (e.g. stones in cufflinks or grain in leather) or miss-representation of a colour (e.g. the colour of a tie). This does not effect your right of cancellation. Goods are subject to availability. If on receipt of your order the goods are out of stock, we will inform you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. From time to time there may be restrictions in place in relation to the number and type of goods that can be purchased and the maximum amount which may be spent on any one order. Any such restrictions will be shown on this website. Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit. Delivery costs are not included in the price of goods shown on this website. Details of delivery charges are given at the checkout stage, and in Section 4 below. Goods and promotions offered on this website may not necessarily be available in store and vice versa.
Payment for goods and delivery charges can be made by any method shown on the website when placing your order. Credit and debit cards will be authorised against the transaction when you submit your order.
How we deliver you orders
The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us as soon as possible on receipt of your order. We aim to dispatch all deliveries within 3 working days (Monday – Friday (but excluding bank or public holidays)) or as soon as possible thereafter subject to the goods being in stock. If, in the unlikely event, that we cannot fulfil your order within 28 days you have the option to cancel your order.
Delivery timeframes, in business days, are shown for Standard and Express delivery. These are the expected number of business days for geographical zones, but are not guaranteed.
All standard deliveries of goods will be sent via courier. Where possible, a tracking number will be provided. The cost of our standard delivery.
We will not be liable for any loss or damage suffered by you due to any additional specific delivery instructions other than the above, given by you. If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order.
Please be advised that orders outside your country may be subject to import duties and local taxes which are levied when the delivery reaches the specified destination. Please note that RUMI have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
When an order includes a personalised item (e.g. engraving or monogramming options have been selected) it is still our aim to dispatch the order within 3 working days. Due, however, to the nature of the processes involved, seasonality and other factors we can not always guarantee that this will be the case. Please refer to sections 4.1 and 5 of the terms and conditions for further information.
You have the right to cancel the contract at any time up to the end of 14 days after you receive your goods.
You lose your rights of cancellation if goods ordered have been personalised. This is only relevant to specific personalised goods and not an entire order. To exercise your right of cancellation, you must give written notice to us by hand, post, fax or email, at the address, fax number or email address shown in the “contact us” pages of this website, giving details of the goods ordered and (where appropriate) their delivery. You may also use the cancellation form, but it is not obligatory. If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown in the “contact us” pages of this website within 14 days of your receipt of those goods. You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the contract, and provided that the goods are received by us in an acceptable condition, we will refund or credit you within 14 days for any sum that has been paid by you or debited from your credit card or other account for those items.
If you wish to obtain a refund, the goods must be returned to the address given in the “contact us” pages of this website within 14 days of your receipt of those goods, and in the same condition in which they were sent to you. You will be liable for paying the postage charge for returning non-faulty items. We will usually refund any money received from you using the same method originally used to pay for your purchase.
If the goods were paid for using a card which has since been cancelled or expired, a cheque will be sent to your billing address. Only the cost of the standard delivery option is refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 14 days of the day on which we received the returned goods in question from you. If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. Due to safety and hygiene reasons, we cannot process refunds of goods where security seals put in place by us have been broken or opened (e.g. Fragrance) unless the goods are defective.
You will become the owner of your ordered goods and responsible for risk of loss of or damage to them from the time of delivery.
If you receive any goods from us that are damaged, defective or incorrect you should notify us immediately in writing at the address, fax number or email address shown in the “contact us” pages of this website. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement, free of charge. This does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.
Please see Our Privacy Policy for details of how your information will be used by us.
Like most other sites, our website uses cookies which are data files that are stored on your computer. The cookies we use do not contain personal data about you and are used purely for gathering web-based statistics e.g. frequency of site visits etc.. Please be assured that cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us; we do not share them with anyone else. If you do not want to accept cookies from us, your browser software should allow you to decline to accept cookies. Look, for example, in the Preferences or Internet Options features of your browser to do this. However, you should know that if you disable acceptance of cookies or modify your cookies in any manner, you may not be able to access our website or specific information, materials and/or services available on our website.
All content including pictures, designs, logos, photographs, text written and other materials on this website are owned, controlled or licensed to us. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.
These terms only cover this website. Any links within this website are for convenience only. We accept no responsibility or liability for the content of websites which are not under our control. You use such other websites at your own risk.
The terms and this clause 13 do not affect your statutory rights if you are acting as an end user when purchasing the goods.
We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us, or our agents, in a sum which is greater that the total price of the contract.
Nothing in these terms shall operate so as to:
exclude either party’s non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
affect your statutory rights where goods are sold to you and you are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
exclude liability for fraudulent misrepresentation.
We will not be held responsible for any delay or failure to comply with the obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.
We do not guarantee that the website will operate error-free, nor that the website and its server are free of computer viruses. If your use of the website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.
Save as set out in these terms, we, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, non-infringement of third parties’ rights, and the warranty of fitness for particular purpose.
The construction, validity and performance of these terms shall be governed in all respects by the laws of Pakistan. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the Courts in Pakistan and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.
For the avoidance of doubt, nothing in these terms shall confer on any third party any benefit or right to enforce any provision of these terms. The rights and remedies of each party in respect of these terms shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by one party to the other nor by any failure of or delay by a party in ascertaining or exercising any such rights or remedies. The provisions of these terms are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.
In the unlikely event that you are unhappy with our goods or with our service to you, please refer complaints to: customercare@Rumi.com.pk
